Heat Pump Pros
Transparency

How We Verify Contractors

Trust is earned, not assumed. Here's exactly how we vet every contractor in our directory.

Verification Levels

Basic

Listed Contractor

Contractors at this level have been added to our directory but have not yet completed our full verification process.

  • Basic business information
  • Service area listed
Verified

CSLB Verified

These contractors have passed our license verification process with the California State License Board.

  • Active CSLB license confirmed
  • Proper classification (C-20/C-38)
  • No unresolved complaints
  • Workers' comp & bond verified
Elite

Rebate-Ready Elite

Our highest tier. These contractors meet all verification criteria plus are certified for instant rebates.

  • All Verified tier requirements
  • TECH Clean California certified
  • Can process instant rebates
  • Enhanced profile visibility

Our Verification Process

1

CSLB License Check

We verify each contractor's license number directly with the California State License Board. We confirm the license is active, properly classified for HVAC work (C-20 or C-38), and check for any disciplinary actions or complaints.

2

Insurance & Bonding

We confirm that contractors maintain the required workers' compensation insurance and contractor bonds as mandated by California law.

3

Rebate Certification

For Elite status, we verify enrollment in the TECH Clean California program and confirm the contractor can process point-of-sale rebates for qualifying heat pump installations.

4

Ongoing Monitoring

Verification isn't a one-time event. We periodically re-check licenses and certifications to ensure continued compliance. If a contractor's status changes, we update their listing accordingly.

Important Disclaimer

While we make every effort to verify contractor credentials, we recommend homeowners independently verify license status at cslb.ca.gov before hiring. Our directory is provided for informational purposes, and we do not guarantee the quality of work performed by any contractor. Always get multiple quotes and check references before making a decision.